Store Policies
Welcome to Nova Gift Shop! We are thrilled to have you here for the ultimate mystery scoop experience. Our goal is to keep things simple, honest, and filled with joy. Below you will find everything you need to know about how we handle your surprise orders.
1. Order Processing & Shipping
All mystery box scoops are prepared with care in the U.S. We typically process orders within 3-5 business days. Once shipped, you will receive a tracking number to follow your scoop's journey. Delivery times vary by location, but we work hard to get your surprises to you as quickly as possible.
2. Returns & Refunds
Due to the unique "surprise" nature of our mystery scoops, all sales are final. We do not offer returns or refunds because you didn't prefer a specific item in your scoop—that's part of the mystery thrill! However, your satisfaction is our priority, so please reach out if you have concerns.
3. Cancellations & Changes
Orders can be cancelled or changed within 12 hours of purchase. Once we have started the "scooping" process for your order, we can no longer make adjustments or cancel the transaction as your custom surprise is already underway.
4. Contact Us
Got questions? We love to help! Reach out to us at novagiftshop.client@gmail.com. We typically respond within 24-48 hours. Thank you for being part of the Nova Gift Shop community in 2026!